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Paper 10/2/2023 7:36 AM
S3Drive's video player is stuck, MacOS .dmg. Whole S3Drive's UI hangs Example .mp4 video: (VP9 video encoding) https://transfer.sh/Sb5O9qiijo/1JhJpEIOx7k.mp4 (edited)
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Tom 10/2/2023 9:20 AM
Quick question, does the issue appear for encrypted or unencrypted video?
9:24 AM
I've checked it on my end on macOS and works fine in both unencrypted/encrypted form. Since I am running latest development build there is a small chance that if there was an issue it's gone by now (we need to release the 1.5.5 though, which will be mid/end this week). Can I ask if you run M1/M2 or Intel Mac?
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Paper 10/2/2023 3:27 PM
It's for encrypted video, and I'm using Intel Mac
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Tom 10/4/2023 8:52 AM
Please give us a moment, we'll spinning up our Intel Mac environment to try reproduce this. We're doing development (and testing) on M1, so there maybe some differences. Decryption of video stream on the fly is pretty resource intensive process, do you mind sharing what are your specs (model / revision) ?
8:53 AM
Can you please try playing the unencrypted stream to rule out any other issues (format etc.)?
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Paper 10/4/2023 8:58 AM
Looks like unencrypted isn't working either. I'm using an iMac 21.5" 2019 (4K display), Intel i5 CPU
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Tom 10/4/2023 10:34 PM
We couldn't reproduce this issue on our end. In our case this exact file work smoothly both encrypted/unencrypted on `2014 Mac Mini with Intel i5 for both 1.5.3 and latest development version. We've just released new DMG with some updates to our framework and most recent video playing library version. I am not sure if this is going to solve issue on your end, but it's worth trying. It does seem like we need to get our hands on 4K screen, as this is the difference in our environments so far.
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Paper 10/5/2023 8:14 PM
I remember it worked once, but then never worked again
8:15 PM
When I get the time I'll restart the computer
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Paper 10/7/2023 4:22 PM
A computer restart didn't make any difference (edited)
4:22 PM
Is there any sort of cache for the video player? Any button to clean it? (edited)
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Tom 10/7/2023 5:14 PM
Not really, there is no video cache on macOS as such, so nothing to clear. Hmm, two things. Can you please try downloading a video to confirm if S3Drive can actually open&save file on your side? Can you try the most recent pre-release version? https://github.com/s3drive/app/releases/tag/1.5.7 Whilst (yet again) it's not targeted at your issue exactly, as we're working on it bit blindly (can't reproduce on our side), there are couple other changes (improved package signature and further improvements to video plugin) which may improve this situation. (edited)
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Tom
Not really, there is no video cache on macOS as such, so nothing to clear. Hmm, two things. Can you please try downloading a video to confirm if S3Drive can actually open&save file on your side? Can you try the most recent pre-release version? https://github.com/s3drive/app/releases/tag/1.5.7 Whilst (yet again) it's not targeted at your issue exactly, as we're working on it bit blindly (can't reproduce on our side), there are couple other changes (improved package signature and further improvements to video plugin) which may improve this situation. (edited)
Paper 10/7/2023 5:29 PM
Surprisingly, the new version worked 👀
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Tom 10/7/2023 5:32 PM
Whilst I am not 100% sure about the fix, as I couldn't reproduce the issue on my side. Still... let's call it a win ! 🚀 Thanks for your patience. 1.5.7 will be released live early next week, but you can comfortably stay at your pre-release build.
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Tom changed the channel name: Video player stuck on macOS 10/7/2023 5:33 PM
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